Refund policy

All orders are custom-made but your complete satisfaction is very important to us. If you have any issues with your custom-made order please contact us within 10 days of receiving your order.

If you are not satisfied with your order your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

For all inquiries please can contact us at info@torchesprintshop.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom-made apparel or personalized promotional products. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too ( up to 10-15 days ).